SHIPPING & RETURNS

Shipping Policy

​Free Standard Australian Shipping on orders over AU$200.00

Please allow up to 2 business days for order processing prior to shipping.

*Please note that these are estimated delivery times only, therefore Self Love Lounge is not guaranteeing delivery dates.

If you have any questions related to your delivery, please contact our Customer Care team at hello@selflovelounge.com.au.


Return & Exchange Policy

Exchanges

We do not accept exchanges at this time.

 

Return Policy

Products must be returned within 30 days of receipt.
Products must be unopened and used and have all packaging and tags attached.
Any products marked "Final Sale" cannot be returned.
Gift cards are non-returnable and non-refundable.

Returns

 You must email our Customer Service team at hello@selflovelounge.com.au to request a return.  Once approved, you can return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

 

Self Love Lounge - Returns
Order # _________
Suite 4, 41 Park Road, Milton, QLD 4064

By placing an order at Self Love Lounge, you are responsible for the cost of return shipping back to Self love Lounge. Please refer to our international returns policy for further information on how to return your packages if you live outside of the Australia.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds and Processing

  • Refunds will be processed within approximately 7 to 10 business days after we receive your return.

  • Original shipping charges, taxes or duties are non-refundable.

 

Store Credit

  • Store Credit can only be used online at our website: www.selflovelounge.com.au

  • Store Credit cannot be transferred to another person or account.

  • Please treat Store Credit like cash.

  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.

  • Store Credit may be used to purchase gift cards to our store.

  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

  • Store credit never expires.

  • Store credit is provided in AU Dollars.

  • Your use of the Store Credit constitutes your agreement to our terms.